Privacy Policy

Overview

The Collective LLC ("we," "us," or "our") operates this site and the membership, events, and coaching programs described on it. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Information you provide: name, email address, phone number, member type, city, event registrations, and anything else you submit through forms on this site.
• Membership and coaching information: business or brokerage, profession, goals you share with us, and program history.
• Automatically collected information: basic usage data such as pages visited, browser type, and device information.

How we use your information

• To send you information about the chapter and membership options in your city.
• To respond to your questions, inquiries, and coaching requests.
• To coordinate events, registrations, reminders, and attendance.
• To send you service related emails and text messages you have consented to receive.
• To manage member accounts and access to member only areas of this site.
• To improve our website, programming, and services.

SMS / text messaging & mobile information

When you provide your phone number on a form and agree to our messaging terms, you give express written consent for The Collective to send you SMS text messages related to your request, including membership information, event coordination, coaching follow up, and account or service updates.

• Message frequency varies based on your activity and requests.
• Message and data rates may apply.
• Reply STOP at any time to opt out of future messages.
• Reply HELP for assistance, or contact us at hello@thecollective.club.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our messaging platform (such as our CRM and SMS delivery providers) is limited to what is necessary to deliver the service you requested. Text messaging originator opt in data and consent are never shared with any third parties for their own purposes.

How we share information

We use trusted service providers (email delivery, CRM, hosting, and messaging platforms) that process information on our behalf. We do not sell your personal information, and we do not share it with other members or third parties for their own marketing purposes.

Data retention & security

We retain your information for as long as needed to provide our services and meet legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your choices

You may unsubscribe from marketing emails using the link in any email, opt out of text messages by replying STOP, or request access to, correction of, or deletion of your personal information by emailing us at hello@thecollective.club.

Cookies & tracking

We may use cookies and similar tracking technologies to improve our website and understand how visitors use it. You can modify your browser settings to decline cookies if you prefer.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact us

The Collective LLC
Email: hello@thecollective.club